Why choose us?
Invicta Telecare has over 25 years experience in telecare. We believe we are the ideal partner for any organisation offering:
- Experience in housing – as part of the Circle Group we are closely aligned with housing and care and support services.
- Recent investment in a new state of the art technology platform which will provide our customers with a range of benefits*
- Capacity to grow and extend services, including telehealth, to meet your needs
- Nationwide delivery
- Investment in the communities – as part of the Circle Group we share their mission to enhance life chances. Our profits are reinvested back into the communities in which we operate
- Commitment to people – we are committed to offering a great place to work and to providing a friendly, first class service at all times
* Our new technology platform will offer enhanced benefits including:
- Bespoke report processing
- Direct access for customers to their own customer data
- Improved efficiencies (less reliance on manual activity)
- Flexible approach to calls handling in line with your own procedures
- Built in voice recording for fuller detail and easier access for training and client reviews
- Enhanced security measures through separate Data Centre
- Future proof - UMO can develop as needs change and can link into other systems as required
Customer satisfaction with our services
| Month | Social Alarm and Telecare |
| Target | 98% |
| April 2010 | 100% |
| May 2010 | 100% |
| June 2010 | 98.96% |
| July 2010 | 100% |
| August 2010 | 100% |
| September 2010 | 99.72% |
| October 2010 | 100% |
| November 2010 | 100% |
| December 2010 | 96.0% |
| January 2011 | 99.7% |
| February 2011 | 97.5% |
| March 2011 | 97.7% |
Related links
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