How we are helping others
We help over 97,000 people every day to live independently in their own home.
Did you know:
- We called an ambulance to attend 3,585 times
- We called the Fire Service to attend 1,944 times
- We contacted assistance for clients that had fallen 4,156 times
- We offered friendly reassurance to 16,530 vulnerable people.
Read below how we have helped others.
Invicta Telecare – a real lifesaver
Gloria’s life was literally held in the balance when she pressed her pendant - a simple action that saved her life.
Gloria lives with a rare condition that can trigger a stroke at any time. At home alone she felt a stroke coming on and immediately pressed her alarm but already found she could not speak.
Fortunately, our operators are fully trained and equipped with the latest in Telecare technology and equipment. We are able to instantly identify who is calling and hold every client’s full medical details along with clear instructions of what to do in an emergency. It meant that when her call came through our Lifeline operator instantly recognised that she was unable to speak properly and was probably suffering from the onset of a stroke.
The operator reacted immediately contacting the emergency services and asked them to arrive with the vital life saving equipment and oxygen needed to save her.
Gloria, who has recovered well, said: “The alarm saved my life. If the ambulance hadn’t got here quickly I would have died or suffered serious brain damage.”
Invicta Telecare throws a lifeline
Invicta Telecare’s alarm unit proved to be a real lifeline when Dawn stumbled and fell outside her home hitting her forehead and breaking her nose and arm.
Recently prescribed blood pressure tablets were making Dawn, aged 84, unsteady on her feet. Last month, she fell and landed awkwardly on the kerbside outside her home when she was on her way to visit a neighbour. Fortunately, Dawn remembered the alarm unit worked within 100 – 200 feet of her home and pressed her button to summon help, even though she was on the street.
Invicta Telecare’s trained operator who instantly received the call said: “As I got no response when trying to make contact with Dawn via her alarm unit, I immediately contacted her nearest keyholder asking her to check on Jean and update me via the unit once she was inside.”
The neighbour discovered Dawn on the pavement badly injured and covered in blood. She suspected Dawn had broken her arm and also had two black eyes, swollen lips and nose and a deep gash to her forehead. Following Invicta’s instructions, she went into Dawn’s house and pressed the button on the alarm unit to speak directly to the operator and update her about the situation. An ambulance was immediately called and fully briefed about Dawn’s condition. She was rushed to Maidstone Hospital and admitted for two weeks.
The operator continued: “Unfortunately we knew from our records that Dawn had no close family who we could inform about the accident, but we were able to ensure her property was securely locked and made safe whilst she was in hospital.”
Returning home with her arm still in plaster Dawn said: “I was so frightened, and dread to think how long I would have been outside lying injured in the cold if I had not had my wrist strap on. It is a really quiet cul-de-sac and we rarely have passers by, so my alarm proved to be a real life saver.”