Customers increasingly expect to access services 24 hours a day. We provide an Out of Hours service to more than 30 organisations, including both RSLs and Local Authorities, meeting this expectation in a comprehensive and proficient way. We have invested heavily in advanced technology and communications equipment, to deliver a reliable and effective service.

We hold all operational manuals electronically for our partners, enabling us to follow their procedures efficiently and competently. It also means that as changes occur, we can accommodate them with the minimum of fuss and delay.

We log all calls, and the action taken, on our bespoke database. Every morning, detailed reports are posted to a secure web site so partners can log in at a time and place that suits them and download the information. To supplement this day to day information, we also provide monthly and quarterly analysis reports.

Using Call-forwarding technology means customers are able to access this service seamlessly, and there is no need for a complicated menu selection option procedure.

All calls are voice recorded for quality and training purposes.